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Robert J. Mello
46 Amsden Street 781.820.0059
Arlington, MA 02474 rob@robmello.com
Employment History
Symantec Waltham, MA
Sr. Principal Product Manager July 2006 – Present
Technical product management for Veritas Configuration Manager and Server Foundation product lines. Responsibilities include:
q Providing technical expertise as an input to product marketing requirements
q Review of and collaboration on product functional specifications
q Competitive analysis
q Field enablement through entire customer engagement lifecycle including product demonstrations, qualifications, responding to RFI’s/RFP’s, implementing and managing proofs of concept, training and advanced product documentation
q Authoring technical whitepaper: Enhancing Availability with Configuration Management
q Design, development and documentation of virtual-platform product demo environment used by a large, international sales organization to win business.
q Performing post-sales consulting and technical assistance to ensure superior level of customer satisfaction for customers such as Fidelity, Merck-Serono, and Virgin Mobile
q Managing post-sales product implementations and customer relationships
q Securing customer references
Palladium Group Boston, MA
Project Manager / Business Analyst July 2005 – July 2006
Pre-Sales/Project Manager, Balanced Scorecard Collaborative, (Lincoln, MA) February 2006 – July 2006.
q Authored and presented technology demonstrations on hosted Balanced Scorecard development/reporting application to VARs and potential customers
q Technology Council program manager
q Managed off-shore development team
Project lead, Toyota Motor Corp, Lexus division (Torrance, CA) October 2005 – February 2006
q Led five-member project team (business analyst, data architect, ETL developers and report analyst) responsible for design and implementation of a relational customer survey data mart
q Established customer-facing project controls and communication plan for future projects
q Responsible for on-boarding a larger team for a second project at Toyota by providing templates and examples of all project controls and processes.
Technical Analyst, GE, Energy Financial Services (Stanford, CT) July 2005 – September 2005
q Supported production roll-out of Hyperion Planning application
q Assisted Essbase administrators with hierarchy maintenance and business rules validation
Nestor Traffic Systems East Providence, RI
Software / Systems Engineer August 2004 – July 2005
Designer and lead developer on web-based back-office Microsoft .NET and Perl applications (ASP.NET, IIS, C#, Visual Studio, Microsoft SQL Server, T-SQL, Perl, Apache, Visual Source Safe, SNMP)
q
Architected, designed, authored and implemented multi-tiered transaction-based
batch payment processing system that reduced monthly reconciliation time from
one day to ten minutes.
(.NET / C# / IIS / MS SQL Server)
q Designed, authored and implemented flexible alerting system for field engineers monitoring nationally deployed production systems (Apache / Perl)
q SQL Server database design and stored-procedure development
q Maintained legacy Perl-based system responsible for monitoring network of nationally-deployed production servers
MaxSea Marine Software Marstons Mills, MA
Director, Technical Services April 2003 – August 2004
Management position supporting pre and post-sales technical teams.
q
Led technical and organizational projects instrumental in
doubling sales in twelve months and a
$5 million acquisition by marine electronics giant Furuno USA
q Reorganized under-performing technical services team, improving response time
q Designed and developed new technical documentation and US web site
q Forged profitable relationships with technical partners and dealers
Relicore (now Symantec) Burlington, MA
Sales Engineer April 2002 – April 2003
Technical pre/post sales position working with Solaris-based
systems management solution.
(Solaris, Windows 2000, Oracle 8i, Java, XML)
q Senior services resource on strategic early-adopter engagements with Cisco, Sun Microsystems, Intel, Vanguard and Thomson Financial
q Customized & presented opportunity-specific J2EE applications for pre-sales demonstrations
q Project lead for developing Clarity product demo application
q Technical resource for meetings with financial investors and technology partners
q Developed and documented Clarity “Fast Start” program
q Developed technical training materials and CGI-based training applications for Relicore Clarity
Alphablox (now IBM) Boston, MA
Senior Systems Engineer (Pre-Sales) July 2001 – April 2002
Technical pre-sales position working with web-based Java (J2EE) analytic platform. (Solaris, Windows 2000, Oracle, Java, JSP, JavaScript, Tomcat, Essbase, Microsoft Analysis Services)
q Instrumental in landing State Street Bank as first Alphablox customer in Boston
q Regularly met with & presented to senior management and executives of Fortune-1000 companies
q Developed & presented opportunity-specific analytic applications for pre-sales demonstrations
q Performed post-sales consulting and technical assistance to ensure superior level of customer satisfaction for customers such as Royal Bank of Canada and CVS
q Provided award-winning assistance to education team in developing technical training materials
eBT International (formerly eBusiness Technologies) Providence, RI
Professional Services Consultant November 2000 – June 2001
Technical position with broad pre-sales responsibilities working with J2EE/XML/Oracle8i enterprise content management solution. (JSP, XML, XSL, Oracle 8i, Tomcat, Solaris, LDAP)
q Designed, developed & documented Entrepid product demo application
q Presented product demonstrations for customers and financial and industry analysts
q Provided technical assistance to tech-doc and education teams
PentaSafe Security Technologies (now NetIQ) Norwell, MA
Systems Engineering Manager (Pre-Sales) January 1996 – November 2000
Pre-sales consulting, implementing database and internet security solutions for Fortune-1000 customers. (Oracle, Sybase, SQL Server, Solaris, AIX, Linux, HP-UX, Windows NT, PeopleSoft, InstallShield)
q Managed team of four providing technical backbone for sales teams
Benton Computer Services Norfolk, MA
Software Engineer November 1990 - January 1996
Designed, developed and implemented database solutions for small business. Vertical markets included manufacturing, law, insurance, accounting and non-profit. (MS FoxPro, Windows 3.x, Novell Netware)
Education & Training
University of Massachusetts Lowell Lowell, MA
B.S. Information Technology, summa cum laude May 2008
Full Sail University Winter Park, FL
A.S. Recording Arts, 4.0 GPA May 1994
Professional training in Java development, Hyperion Essbase, Balanced Scorecard and Solution Selling